This policy outlines the process for cancellations and refunds for products purchased through our platform.
Note: A clear, unedited opening video is required for all return or refund requests. No claims will be accepted without this video.
1. Order Cancellations
Orders can be cancelled within 7 days of placing them, as long as the order has not been processed, shipped, or handed over to the delivery partner.
Important: If you receive the product and still wish to return it, a clear, uncut opening video showing the full unboxing and condition of the item is mandatory. If the video is missing or edited, or the product tag is removed, no return or refund will be accepted.
2. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support within 7 days of delivery.
Important: The damage must be clearly visible in the original opening video. Claims without a proper opening video and intact product tag (if applicable) will not be accepted.
3. Product Mismatch or Dissatisfaction
If the delivered product is different from the item shown or described, or if it doesn’t meet your expectations, you may raise a complaint within 7 days of delivery.
Important: A clear opening video is required to verify product mismatch or dissatisfaction. Without it, returns and refunds will not be processed.
If the product is covered by a manufacturer’s warranty, please contact the brand directly for resolution.
4. Refund Processing
Once a return is approved and the product is received in original condition with all tags intact, and the opening video has been verified, the refund will be initiated within 7 business days.
Important: Approval of refunds is at the discretion of Layas Boutique after verifying the provided evidence, including the unboxing video.
5. General Note
To avoid any issues, customers are strongly encouraged to record a clear, continuous video while opening the package, from showing the sealed parcel to revealing the item inside. This ensures smooth processing of any claims related to damage, mismatch, or missing products.